Contact us
Send the order number, item information, and reason for the request through our Contact page.
Thoughtful support for every order
Returns & order support
We stand behind our products. We understand that circumstances vary, so our team reviews each request based on its specific circumstances and works to provide a fair, thoughtful resolution whenever possible.
Our approach
Returns are considered on a case-by-case basis.
Because our catalog contains laboratory research materials, every request requires careful review. Return approval is not automatic, but we encourage customers to contact us so we can understand the circumstances and determine what options may be available.
Please do not send an item back before receiving instructions from our support team. Returns sent without prior authorization may not be accepted or refunded.
We stand behind the products we provide.
If something is not right with your order, reach out with the order information and a brief explanation. We will listen, review the concern carefully, and work toward an appropriate resolution whenever possible.
What happens next
A simple review process.
Providing complete order information helps our team understand and respond to your request.
We review the details
Our team considers the product, order circumstances, condition, and available resolution options.
Receive instructions
If the request is approved, we will provide the applicable return or resolution instructions.
Important information
Help us protect product integrity.
For quality-control and product-integrity reasons, some opened, used, altered, improperly stored, or otherwise compromised materials may not be eligible for return. Shipping charges and other order costs may also be handled according to the circumstances of the approved request.
Submitting a request does not guarantee a return, refund, replacement, or credit. Any approved resolution will be communicated directly by our support team.
All products are sold strictly for laboratory research use only and are not for human or veterinary use.