Contact us
Send the order number, item information, and reason for the request through our Contact page.
We will hear you out
Returns & order support
If something is off with an order, tell us. We look at each request on its own. No auto-yes, no auto-no.
Our approach
Returns are considered on a case-by-case basis.
Because our catalog contains laboratory research materials, every request requires careful review. Return approval is not automatic, but we encourage customers to contact us so we can understand the circumstances and determine what options may be available.
Please do not send an item back before receiving instructions from our support team. Returns sent without prior authorization may not be accepted or refunded.
We stand behind the products we provide.
If something is not right with your order, reach out with the order information and a brief explanation. We will listen, review the concern carefully, and work toward an appropriate resolution whenever possible.
What happens next
A simple review process.
Providing complete order information helps our team understand and respond to your request.
We review the details
Our team considers the product, order circumstances, condition, and available resolution options.
Receive instructions
If the request is approved, we will provide the applicable return or resolution instructions.
Important information
Help us protect product integrity.
For quality-control and product-integrity reasons, some opened, used, altered, improperly stored, or otherwise compromised materials may not be eligible for return. Shipping charges and other order costs may also be handled according to the circumstances of the approved request.
Submitting a request does not guarantee a return, refund, replacement, or credit. Any approved resolution will be communicated directly by our support team.
Do not mail returns to our published business mailing address. An approved return must use the specific instructions and destination supplied by our support team.
All products are sold strictly for laboratory research use only and are not for human or veterinary use.